Returns Policy

In line with the distance selling regulations, Jackdaw Tools Limited offer a 7-day money back guarantee on all non-consumable items sold on their website, providing the following three conditions are met

  1. The transaction has been made fully on the web site and payment made through same
  2. The goods have been delivered by 3rd party courier
  3. The goods are not for a business or trade

Outside of this Jackdaw Tools Limited's standard Terms and Conditions of Trading apply and these can be found on this site.

If the above points (1-3) apply, please complete a return authorisation request within your account area on the website. This is done by logging in, going to 'View your order history' under the 'My orders' heading and selecting the 'view' icon ( a piece of paper with the magifying glass) alongside the order you wish to return an item(s) from. At this point, click the 'Return' button allonside the item(s) to return.

IMPORTANT: As the goods may be required to be returned directly to manufacturer or our repair agents for example, this is an authorisation request only. You will be notified when and how to return the goods (Goods returned without authorisation may be refused at our discretion).

If the authorisation is agreed the goods should be returned to the address given and a refund of the purchase price (less delivery charge) will be made once approved. This can be tracked on our web site also.

The above does not affect your statutory rights.