Delivery

SHIPPING & DELIVERY

Free UK Shipping on all Orders over £100 Ex. VAT

All orders over £100 Ex. VAT are delivered free within the UK, excluding Highlands & Islands and Northern Ireland. When you place an order with our website the cost of delivery will be automatically calculated in your shopping basket. UK Mainland orders below £100 Ex. VAT are subject to additional charges, and are identified at the point of placing the order.

ADDITIONAL SHIPPING CHARGES

Some products may be subject to additional surcharges based on their Zonal destinations. Additional Zonal charges relate to the following postcodes:

AB: 31 / 33 – 38 / 45 & 52 - 56
FK: 17 - 21
HS: All
IV: 1 – 3 / 10 – 28 / 30 – 32 / 36 / 40 – 49 / 51 – 56 & 99
KA: 27 & 28
KW: All
PA: 20 – 38 / 41 – 49 / 60 – 78 & 80
PH: 17 – 26 / 30 – 44 & 49 - 50
ZE: All
BT: All
IM: All TR (Scilly Isles): 21 - 25
You will be informed of the additional surcharge prior to despatch of your order
OVERSIZE & HEAVY PRODUCTS

Some heavier, bulkier, or hazardous items may also incur a shipping surcharge, we will inform you of the surcharge prior to despatch of your order. If you are uncertain as to these surcharges, please contact the office on 01902-366551, prior to placing your order.


GENERAL INFORMATION

All deliveries must be signed for, and therefore should not be left unattended. Deliveries are usually made during normal working hours. If you need to make any special arrangements with us for your delivery please contact immediately after placing your order. Deliveries must be checked immediately upon receipt. If any damage is evident, please either sign for the delivery as 'damaged', marking the Carrier's receipt accordingly, or do not accept the delivery. Any damaged or missing items must be reported within 24 hours of receipt to the Sales Department, including photos of the damaged goods where appropriate. From time to time, stock errors will occur. If a stock error creates a problem with your order, we will contact you immediately and inform you of the situation.


SAMEDAY DESPATCH

‘IN STOCK’ orders, that are placed before 2:00pm Monday to Friday, are despatched that day. Requesting delivery to an address different to the billing address may delay your order from being despatched the same day.


EU & REST OF WORLD

Please contact us via email sales@jackdaw.co.uk, quoting the item required, and full shipping details, and we will return a quotation to cover the costs of the goods, and shipping.


VAT

All Goods are supplied with a VAT invoice.